Refund policy
Free 45-day returns on US orders
We want you to love your Western Aloha. If something isn't right, you can return unworn, unwashed items with tags attached within 45 days of delivery.
How to return
- Start your return from your account: sign in with the email you used to order (we'll email you a one-time code, no password needed), open the order and choose Request return. Can't find your order? Email aloha@westernaloha.com with your order number and we'll start it for you.
- Once we approve your return, we'll email you a free prepaid return label for US returns.
- Pack the items and drop the package off with the carrier.
Refunds
- We refund to your original payment method. You can choose store credit instead.
- Our warehouse processes returns in the order received. Please allow 1–2 weeks after your return is delivered for us to process it. We'll email you when your refund or store credit is issued.
- Your card company may take another 5–7 business days to post the credit.
- Original shipping charges aren't refunded, unless the item was defective or we sent the wrong item. In that case we cover all shipping.
Exchanges
To exchange, start a free return of the item you don't want and place a new order for the replacement. Need help? Email aloha@westernaloha.com.
Exceptions
- Items marked Final Sale on the product page can't be returned.
- We can't accept returns of items bought from other retailers.
- We don't accept returns on international orders.